Refund policy

Returns & Refunds

We want you and your dog to love your DOG GO products. If something isn't right, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 7 days of delivery.

To be eligible for a refund or exchange, items must:

• Be unused and in brand-new condition
• Be returned in their original packaging
• Include all original components and accessories
• Not show any signs of use, washing, damage, pet hair, odours, or wear

If your return is accepted, you will be responsible for shipping cost to return. Refund will only be processed once goods are received and inspected. Items sent back to us without first requesting a return will not be accepted. 

Orthopaedic Car Beds

Due to hygiene reasons, our Orthopaedic Car Beds can only be returned if they remain unopened in their original vacuum-sealed packaging.

Once the vacuum seal has been opened, the bed is considered used and cannot be returned for a change of mind.

Please note that our beds are compressed and vacuum packed for shipping. After opening, the foam may take up to 24–72 hours to fully expand and reach its intended shape and thickness.

Faulty or Damaged Products

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

We may request photos of the product and packaging so we can investigate and, where applicable, work directly with our manufacturing partners to maintain our quality standards.

If a manufacturing fault is confirmed, we will arrange a replacement, repair, or refund.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by DOG GO.

How to Start a Return

Please email hello@dog-go.co with:

• Your order number
• Reason for return
• Photos 

Our team will provide return instructions and next steps.